H15 Palace, A Luxury Collection Hotel, Krakow Exterior photo The photo shows a spacious and elegantly decorated hotel lobby. The overall color scheme is muted, with creams, grays, and touches of gold creating a sophisticated atmosphere. 

The lobby features a high, arched ceiling with ornate plasterwork, addinH15 Palace, A Luxury Collection Hotel, Krakow Exterior photo This is a luxurious and opulent interior photograph, likely of a high-end hotel suite or a lavish living area, prominently featuring a massive, elaborate crystal chandelier as the central focal point.

**Key elements of the photo:**

*   **Lighting &H15 Palace, A Luxury Collection Hotel, Krakow Exterior photo This is a photograph of a grand, classic-style building, likely a historic apartment building or a large institutional building.

**Architectural Features:**
*   **Facade:** The building has a light, creamy or pale beige facade, suggesting a well-mai
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Check-in
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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Ul. Sw. Jana 15, Krakow, Poland, 31-017
-
Steps from the Old Town
Perfect
9.4
9.7
/10
4.3
4.6
/5

Amenities

H15 Palace offers a comprehensive set of amenities, including an on-site bistro named The Hours, which serves dishes inspired by regional history. The hotel boasts a royal-style spa with various treatments, sauna, swimming pool, and fitness center for ultimate relaxation. Guests can also enjoy fine dining at the Artesse Restaurant, featuring a menu that celebrates gourmet cuisine.

Rooms

The hotel comprises 70 distinct rooms and apartments, showcasing a blend of restored historical elements and contemporary designs. Spacious accommodations include luxury suites that range from 71 to 79 square meters, featuring ornate furnishings and original frescoes. Most rooms offer high ceilings over 4.5 meters, ensuring a unique and spacious experience.

Location

H15 Palace is situated at 15 St John's Street, an area historically significant to Krakow's aristocracy. This location allows easy access to various cultural sites and art exhibitions that took place at the former Lubomirski Palace. The proximity to the city's attractions makes it a convenient choice for sightseeing.

Wellness

The wellness area includes a fully equipped fitness center and spa facilities designed to support guests' relaxation and rejuvenation. The swimming pool utilizes advanced Ospa water treatment technology to ensure a clean and enjoyable swimming experience. Various wellness treatments, including authorial massages and natural cosmetics, are offered at the spa.

Dining

Dining options at H15 Palace include the bistro The Hours, which offers a selection of classic cocktails and regionally inspired dishes. The Artesse Restaurant provides a fine dining experience with a menu focusing on gourmet cuisine. Breakfast at the hotel features homemade jams and locally sourced products, enhancing the culinary offerings.

Highlights

Location: 15 St John's Street, rich in history

Rooms: 70 distinct rooms and luxury suites

Dining: Artesse Restaurant & The Hours Bistro

Wellness: Royal-style spa with advanced treatments

Swimming pool: Features Ospa water treatment technology

Events: Multiple venues for conferences and gatherings

Must-do experiences

  • Stroll through the charming Kazimierz district filled with art and culture.
  • Taste the pierogi at Zapiecek for a true taste of Polish comfort food.
  • Visit Oskar Schindler's Factory for a powerful historical insight.
  • Explore the local Stary Kleparz market for fresh produce and local goods.
  • Admire the stunning views from Wawel Castle at sunrise or sunset.
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Select your room type

H15 Palace, A Luxury Collection Hotel, Krakow offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Junior Suite
2 persons
1 King-size bed
Bathtub
Classic Twin Room
2 persons
2 Single beds
Bathtub
Classic King Room
2 persons
1 King-size bed
Bathtub
King Suite
2 persons
1 King-size bed
Click button to see more rooms
Show all rooms
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Facilities

H15 Palace, A Luxury Collection Hotel, Krakow offers amenities for your comfortable stay and unforgettable experiences
Facilities: Perfect
9.4/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Lift
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Hiking

Services

  • Paid airport shuttle
  • Valet parking
  • Pet amenities available
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Indoor swimming pool
  • Sun loungers
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Steam room
  • Jacuzzi
  • Body scrub
  • Facial
  • Treatment room
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage

Room features

  • Air conditioning
  • Heating
  • Soundproofed rooms
  • Garden furniture
  • Ironing facilities
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Dining Onsite

H15 Palace, A Luxury Collection Hotel, Krakow, features an exquisite dining experience that blends traditional influences with contemporary flair. Guests can indulge in a variety of culinary delights, from luxurious European dining to a casual bistro atmosphere, all set within stylish environments that invite relaxation and enjoyment.
H15 Palace, A Luxury Collection Hotel, Krakow Restaurant photo The photo shows the interior of a stylish bar or restaurant with a unique architectural design. The ceiling is a series of large, arched vaults made of a warm, textured material, possibly plaster or concrete. These arches create a sense of spaciousne
H15 Palace, A Luxury Collection Hotel, Krakow Restaurant photo The photo shows a cozy and stylish corner of a room, likely a hotel lobby or lounge area. The color palette is warm and inviting, featuring creams, browns, and black accents.

The main focus is a curved sofa with a black and white striped backrest an
H15 Palace, A Luxury Collection Hotel, Krakow Restaurant photo The photo shows the interior of a stylish bar with a distinctive architectural design. The ceiling is vaulted and made of a light-colored stone or concrete, giving the space an old-world charm. Large, arched windows are visible along one wall, lettin

Bistro The Hours

International
Ambiance
Modern and inviting, creating a comfortable backdrop for relaxed dining.
Key Offerings
The menu offers a range of international dishes perfect for lunch and dinner, complemented by a selection of craft cocktails during the cocktail hour.
Reservation
Not needed.
Open daily from 14:00 to 22:00.

Restauracja Artesse

European
Ambiance
An elegant setting that provides a cozy atmosphere for an intimate dining experience.
Key Offerings
Specializes in European cuisine with a focus on seasonal ingredients, offering a delightful dining experience for dinner only.
Reservation
Recommended.
Open Thursday to Saturday from 17:00 to 23:00.

H15 Palace, A Luxury Collection Hotel, Krakow Location

Ul. Sw. Jana 15, Krakow, Poland, 31-017
Map view
Ul. Sw. Jana 15, Krakow, Poland, 31-017
Nearby
Monument
Grunwald Monument
900 ft
Restaurants
Gossip Cafe 2
0 ft
Zwierzyniecka 4
Pracownia Piwa
100 ft
ul. Kasztanowa 31
Cyrano de Bergerac
600 ft
ul. Slawkowska 26
The Mexican
700 ft
ul.Florianska 34
Galicyjska Restaurant
400 ft
ul. Pijarska 9
Piwnica Pod Zlota Pipa
800 ft
ul. Florianska 30
Vesuvio
800 ft
ul. Florianska 38
Dobry Kumpel Pub
700 ft
Florianska 47
Restauracja Szlachecka Miod i Wino
400 ft
ul. Slawkowska 32
Explore Krakow
Local Attractions, Dining & Entertainment
Top Attractions
Activities
Dining
Entertainment
Wawel Royal Castle
Wawel Royal Castle
25 minutes' walk
A UNESCO World Heritage site showcasing regal architecture and rich history. Visitors can enjoy guided tours and view priceless artifacts.
Main Square
Main Square
8 minutes' walk
Krakow's vibrant heart, bustling with cafes, shops, and historical sites. Ideal for people-watching and experiencing local culture.
St. Mary's Basilica
St. Mary's Basilica
8 minutes' walk
Famous for its stunning altarpiece and hourly trumpet signal. A grand Gothic church that captivates with its architectural beauty.
Krakow Barbican
Krakow Barbican
10 minutes' walk
A historic defensive monument offering a glimpse into Krakow's medieval past. Enjoy guided tours that highlight its importance.
Bike Tours
10 minutes' walk
Explore Krakow on two wheels with guided bike tours. Rentals are available nearby for self-exploration as well.
Papugarnia Amazonia
8 minutes' walk
An interactive parrot paradise where visitors can feed and interact with various exotic birds, perfect for families and bird enthusiasts.
Spa Treatments
15 minutes' drive
Relax at nearby wellness centers offering massages and spa services. Ideal for those looking to unwind after a busy day.
Paintball Adventure
20 minutes' drive
A thrilling outdoor paintball experience suitable for groups. Reservations are recommended to ensure availability.
Gossip Cafe 2
Gossip Cafe 2
1 minute's walk
A trendy café known for its cozy ambiance and delicious cakes. Offers a range of coffee, perfect for a casual meet-up.
Cyrano de Bergerac
Cyrano de Bergerac
2 minutes' walk
Elegant dining with French cuisine and an extensive wine list. Reservations recommended for a delightful evening experience.
The Mexican
The Mexican
3 minutes' walk
A lively spot serving authentic Mexican dishes with a vibrant atmosphere. Ideal for casual dining in a friendly setting.
Galicyjska Restaurant
Galicyjska Restaurant
2 minutes' walk
Specializes in traditional Polish cuisine with a rustic flair. Perfect for experiencing local tastes with vegetarian options available.
Krakow Theatre
10 minutes' walk
Home to diverse performances including drama and comedy. Check schedules for family-friendly shows.
Alchemia
15 minutes' walk
A popular bar with a laid-back vibe, known for live music and captivating events. Great for a casual night out.
Piwnica pod Baranami
15 minutes' walk
A historic cabaret venue with performances ranging from music to comedy. Family-friendly atmosphere with regular shows.
Café Babel
10 minutes' walk
Charming café featuring live jazz music nights. An inviting spot for both casual coffee breaks and evening entertainment.
Getting around
City Centre
Krakow5 min  ·  1400 ft
Airports
John Paul II International Krakow-Balice (KRK)25 min  ·  10.2 mi
Katowice (KTW)158 min  ·  65.1 mi
Train
Kraków Main Station9 min  ·  2300 ft
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible at a location nearby at PLN 150 per day.
Internet
Wireless internet is available in for free.
Breakfast
The hotel offers a full breakfast at the price of PLN 160 per person per day. 
Pets
Pets are allowed on request.
Languages
English, Italian, Polish, Russian, Ukrainian
Number of floors:
4
Number of rooms:
70
Former name
hotel h15 luxury palace - destigo hotels

Reviews and Ratings

Feedback about H15 Palace, A Luxury Collection Hotel, Krakow from previous guests about their experience.
Review summary
Based on recent reviews
Powered by AI
H15 Palace is a stunning hotel in a perfect location, just a short walk from the main square, Rynek. Guests consistently praise the spacious and well-equipped rooms, often noting the high ceilings and modern conveniences like electric blinds. While some found the gym equipment a bit dated, many appreciate the added luxury of the spa and the great breakfast with a nice variety of choices.
Show moreShow less
Review score
Based on 784 verified reviews
9.4/10
Perfect
95%
Recommend
Location
9.7/10
Cleanliness
9.6/10
Value for money
8.9/10
Facilities
9.4/10
Pros
Variety of options
Helpful concierges
Excellent bathroom
Cons
Spa closure
Breakfast mix-up
Guest reviews
based on 784 reviews
9.4/10
based on 1956 reviews
9.4/10
Janet from United States
Single
Deluxe
3 nights in November 2025
|
Reviewed:February 11, 2026
7/10
friendly staffgreat locationfabulous choicelimited menumissing viewdormer windows
The staff was very friendly.. and really were pretty good too ensure my stay was perfect! I also enjoyed the hotel's location. It was close to the main square, giving me easy access to restaurants and coffee shops. The breakfast had a fabulous choice of items, with superb service adding to the experience.
I could only see the dormer windows of the rooms opposite mine. I found the bistro bar menu to be very limited. After the first night, I did not eat there again.
0 Helpful
Christian from Germany
Single
Superior
3 nights in November 2025
|
Reviewed:January 26, 2026
9.5/10

Flawless Experience

helpful staffclean roombreakfast buffetdated gym equipment
i have traveled a lot, and the hotel impressed me. the staff ensured i had everything i needed, and they were helpful. my superior room was beautiful and clean, which i found very cute (especially after a long journey). the breakfast buffet stood out with its excellent quality and diverse selections.
during my stay, i noticed that the gym equipment seemed a bit dated. specifically, some of the treadmills showed signs of wear, and i felt that an upgrade would benefit guests. also, the replacement of one of the ellipticals will be much appreciated.
Facilities
9/10
The hotel features a well-kept pool area. I noted about fifteen loungers and a dedicated area for relaxation. additionally, the gym includes three treadmills, two stationary bikes, and a selection of free weights for a complete workout.
Location
10/10
the hotel is conveniently located on a pleasant street, offering easy access to various attractions. from here, the main square is approximately a five-minute walk.
0 Helpful
|
Show more
Stella from Sweden
Single
double room
3 nights in November 2025
|
Reviewed:January 23, 2026
7/10

balanced stay overall

welcome drinkhelpful staffheated floorpayment issueblocked cardinconvenient process
i received a welcome drink upon my arrival. the staff loaned me umbrellas, because it was raining outside. the bathroom included a heated floor, nice.
The payment process felt odd. My card was charged multiple times with deposit amounts. then, i was charged again for the entire sum. my partner's card was blocked because of this issue. It was inconvenient.
0 Helpful
Jade from United Kingdom
Couple
deluxe
4 nights in November 2025
|
Reviewed:December 31, 2025
9/10

immaculate hotel

fabulous choicesuperb serviceexcellent quality
the breakfast choice was fabulous and the service was superb. i liked being greeted with a smile. the room matched the décor of the hotel it was of excellent quality. the fitness area was also very nice
0 Helpful
Kate from United Kingdom
Single
deluxe
3 nights in November 2025
|
Reviewed:November 24, 2025
6/10

inconsistent experience

main squarepayment handling
the location was acceptable because it was a short walk to the main square.
I did not like how the hotel handled payments. My card was charged multiple times with unknown deposits. this felt quite suspicious and caused my card to be blocked eventually.
0 Helpful
FAQs
About H15 Palace, A Luxury Collection Hotel, Krakow
What is the distance from the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow to Krakow city centre?
Krakow city centre is reachable within a 5-minute walk from the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow.
What is the closest airport to H15 Palace, A Luxury Collection Hotel, Krakow?
John Paul II International Krakow-Balice airport is located within a 22-minute drive (20 km) from H15 Palace, A Luxury Collection Hotel, Krakow.
Should we expect an airport shuttle to bring us to the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow?
Airport shuttle which will take you to the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow with a 22-minute drive is among the services offered by the property. Please inform the staff about your estimated arrival time.
What payment methods are available in the 5-star H15 Palace, A Luxury Collection Hotel, Krakow?
At the 5-star H15 Palace, A Luxury Collection Hotel, Krakow, you can pay using American Express and Visa.
What kinds of rooms does the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow offer?
The comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow offers such room types as Deluxe Queen Room, Royal Apartment, and Classic Twin Room.
Is the hotel equipped with amenities for persons with disabilities?
Yes, the hotel provides rooms with accessible facilities and wheelchair access to improve the experience for the guests with special needs.
Does the staff at the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow speak any foreign languages?
Yes, the staff of the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow will help you in Italian, English, Russian, Ukrainian, and Polish.
Are there any business facilities featured at the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow?
For business travellers the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow offers a meeting room as well as conference equipment and a photocopier.
Which facilities are provided in the 5-star H15 Palace, A Luxury Collection Hotel, Krakow?
Top locations of the 5-star H15 Palace, A Luxury Collection Hotel, Krakow include baggage storage and a shopping area, whereas guests' safety will be ensured with 24-hour security service and a luggage locker.
What spa facilities are provided at the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow?
Pampering amenities in the comfortable 5-star H15 Palace, A Luxury Collection Hotel, Krakow include a steam room, a Jacuzzi, and a massage chair.

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