What are the check-in and check-out times at Palace Downtown?
Check-in is from 15:00 and check-out is by 12:00.
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Palace Downtown, Dubai
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up to 10% less
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Key details
About the Hotel
Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, Po Box 9770, Dubai, 9770,
- Next to The Dubai Fountain
Great
8.9
9.3
4.9
4.7
5-star luxury hotel overlooking Dubai Creek
Accommodations
The hotel offers a variety of spacious rooms, including luxurious suites that feature
Dining
The hotel houses multiple dining venues catering to diverse culinary preferences. Guests can experience gourmet dishes at the
Location
Palace Downtown is strategically positioned near iconic landmarks such as
Wellness
The hotel includes a
Entertainment
Unique entertainment options are available at the hotel, including access to
Highlights
Dining: Signature restaurant overlooking the water
Accommodations: Spacious rooms with stunning views
Wellness: Comprehensive full-service spa
Location: Near The Dubai Fountain and Burj Khalifa
Must-do experiences
- Savor shawarma at Al Mallah for a true local delight.
- Visit the Dubai Opera for captivating shows and stunning architecture.
- Explore the Dubai Spice Souk for vibrant colors and enticing aromas.
- Don't miss the coffee at the Arabian Tea House in Al Fahidi.
- Experience traditional Emirati culture at Sheikh Mohammed Center.
Select your room type
Palace Downtown offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Junior Suite Lake View2 persons70 sq. feet1 King-size bedAir conditioningBalconyroom details
- Deluxe Lake Ultimate Staycation Attraction Tickets & Kids Go2 persons51 sq. feet1 King-size bedAir conditioningBalconyroom details
- Palace Suite Lake View Ultimate Staycation At The Top Tickets Burj Khalifa2 persons105 sq. feet1 King-size bed and 1 Sofa bedAir conditioningBalconyroom details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
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Check-in/ Check-out
Facilities
Palace Downtown offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- ATM/Cash machine
- Smoke detectors
- Fire extinguishers
Sports & Fitness
- Fitness centre
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Valet parking
- Room service
- Laundry
- Dry cleaning
Dining
- Restaurant
- Bar/ Lounge area
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Kids club
Spa & Leisure
- Outdoor swimming pool
- Garden area
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
- Bathroom telephone
Self-catering
- Electric kettle
Media
- iPad
- Direct dial telephone
- AM/FM alarm clock
Show more
Dining Onsite
At Palace Downtown, guests can indulge in a diverse array of dining options, each showcasing unique culinary delights inspired by various cultures. From the tranquil ambiance by the water to lively, family-friendly settings, every meal is an invitation to savor something special.
Location
Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, Po Box 9770, Dubai, 9770,
Explore Dubai
Explore Downtown Dubai
The Dubai Fountain
3 minutes' walk
The world's largest choreographed fountain displays stunning water shows set to music, lighting up the night sky.
Dubai Mall
13 minutes' walk
A premier shopping destination featuring over 1,200 stores, an ice rink, an aquarium, and various entertainment options.
Burj Khalifa
19 minutes' walk
The tallest building in the world offers breathtaking views of the city and access to observation decks on the 124th and 148th floors.
Kidzania
15 minutes' walk
An interactive kids' city that provides children with real-life role-playing experiences in various occupations and environments.
Lux Crawl
10 minutes' walk
This unique nightlife experience takes guests through some of Dubai's most luxurious venues for tastings and drinks.
Ski Dubai
11.6 km, 15 minutes' drive
Indoor skiing and snowboarding facility featuring real snow, offering thrill-seekers an exciting winter sports experience year-round.
Yoga Classes
5 minutes' drive
Available at various local studios, yoga classes offer relaxation and rejuvenation in serene surroundings, perfect for unwinding.
Ewaan
1 minute' walk
This Arabic restaurant offers vibrant Middle Eastern cuisine in a luxurious setting, with delightful buffet and a la carte options.
The Meat Co
3 minutes' walk
Known for its quality steaks and diverse menu in a contemporary atmosphere, the venue offers fine dining with a lively energy.
Social House
6 minutes' walk
A trendy spot with a global menu where guests can enjoy both casual and refined dishes along with stunning views of the fountain.
Dubai Opera
15 minutes' walk
An architectural gem hosting opera, ballet, concerts, and more, surrounded by the stunning views of the Burj Khalifa.
Souk Al Bahar
5 minutes' walk
A traditional Arabian marketplace with shops, cafes, and restaurants, offering a vibrant atmosphere and entertainment for families.
Getting around
Interested in Exclusive Early Booking Rates?
Take advantage of special rates!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs AED 160.0 per person.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Languages
English, Russian, Arabic, Bulgarian, Hindi, Tagalog / Filipino
Year renovated:
2008
Number of floors:
7
Number of rooms:
242
Former name
Sofitel / Palace Old Town
Reviews and Ratings
Feedback about Palace Downtown from previous guests about their experience.
Show moreShow less
Pros
Fountain view
Professional staff
Large rooms
Cons
Outdated shower
Outside noise
Chaotic buffet
Guest reviewsbased on 2896 reviews
connor from canada
Business traveller
deluxe lake view room
3 nights in November 2025
|
Reviewed: February 09, 2026
6/10
service inconsistencies noted
recycled food inconsistent service
the food quality was not consistent with expectations. the breakfast buffet was like recycled food, and getting drinks required too much effort to locate staff. this service standard fell short of what i expect from a hotel in this category.
0 Helpful
Amelia from United Kingdom
Couple
Deluxe Lake View Room
4 nights in November 2025
|
Reviewed: February 03, 2026
9/10
spacious room cozy chairs professional staff
The room was spacious. It included a separate toilet and a large bathroom. the room featured cozy balcony chairs. mania, a professional staff member, offered excellent service .
the hotel food options felt very basic.
0 Helpful
Frederick from Germany
Business traveller
Deluxe Lake View Room
3 nights in November 2025
|
Reviewed: January 12, 2026
6/10
poor soundproofing late music
the hotel's location is ideal it is near several attractions.
the room i had was not properly soundproofed there was loud music from a nearby souk late into the night i requested a quiet room in advance but apparently this was not taken into consideration.
0 Helpful
riley from united kingdom
Group of friends
deluxe lake view room
4 nights in November 2025
|
Reviewed: January 08, 2026
9.5/10
great location with excellent service
superb service massive choice good management
I had a awesome breakfast. The service was superb. there was a massive choice of food at ewaan restaurant. dhirendra singh from the travel desk booked all my trips. he managed the car pick ups very well. it was convenient.
the front desk had one staff member who was not very kind! he seemed annoyed to answer questions.
Facilities
9/10
the hotel offers a lovely outdoor area filled with greenery creating a peaceful atmosphere. the gym includes three treadmills and two stationary bikes. there are twenty loungers by the pool plus a shaded section available .
Location
10/10
the hotel is right across from the mall. it has short walk to the mall. the location is unbeatable. this makes it easy to access shopping and dining options. there is very nice movement making car transit very very difficult
0 Helpful
|
Jacob from Canada
Family with children
Deluxe Lake View Room
4 nights in November 2025
|
Reviewed: December 23, 2025
5/10
Average Stay with Disappointing Issues
missing shampoo poor service
The location was acceptable, giving easy access to nearby attractions.
The room wasn't properly prepared. I found no shampoo or shower gel upon arrival? It took too long for these items to be delivered. The front desk staff's customer service could have been better.
0 Helpful
Ethan from Canada
Couple
Deluxe Lake View Room
3 nights in November 2025
|
Reviewed: December 20, 2025
8.5/10
wonderful escape in city center
great location helpful staff perfect room
i felt the hotel location had many amenities nearby. the burj khalifa and the mall was quite close. staff was very helpful and i am thankful for the perfect ground floor room. the entire staff was really fantastic, offering quick and attentive support .
Facilities
9/10
the hotel boasts a large pool area. it features many loungers, providing ample space for relaxation. guests can access various amenities close by, offering many conveniences .
Rooms
8/10
the room included two separate sinks, a desirable feature for couples. a rainfall shower enhanced the bathing experience after a long day. i believe the room provided great comfort with ample space.
0 Helpful
|
Jack from United Kingdom
Couple
Deluxe Lake View Room
3 nights in November 2025
|
Reviewed: December 09, 2025
9.3/10
Arabian Nights Dream
luxurious entrance early check fine views
The entrance displayed Arabian inspired architecture against the iconic Burj Khalifa. The team checked us in early since we had an early flight. The hotel pool offered fine views of the Burj Khalifa. Every corner was picture perfect. This hotel is centrally located near the mall.
The room did not reflect the beauty of the lobby. The corridors had a noticeable cigarette smell. Staff did not address the issue. The staff's demeanor was inappropriate.
Rooms
9/10
The beautiful lake view room featured comfortable furnishings and elegant decor. It offered a serene view of the surrounding waters and landscape. The room included a well-stocked minibar and complimentary high-speed internet.
Location
10/10
The hotel provided direct access to major attractions and shopping destinations. Proximity to key landmarks allows convenient exploration. Transportation options were readily available.
Dining
9/10
The hotel's restaurant provided a diverse menu. Fresh ingredients are used with local and international cuisine. The terrace offered views and provided a serene outdoor experience.
Facilities
9/10
The pool area included ample loungers and shaded areas. The gym featured modern equipment and offered views of the city. The spa provided a range of treatments.
0 Helpful
|
Show more reviews
FAQs
About Palace Downtown
How far is Palace Downtown from the Dubai Mall?
The hotel is located 0.5 km from the Dubai Mall.
Is there an airport shuttle service available from Palace Downtown?
A paid airport shuttle service is available upon request.
What dining options are available at Palace Downtown?
The hotel features four restaurants, including Ewaan for Mediterranean and Middle Eastern cuisine and Thiptara for Thai specialties.
Does Palace Downtown have a fitness center?
The hotel includes a fully equipped fitness center with high-tech amenities.
What spa facilities are offered at Palace Downtown?
The hotel features an Arabian-style spa with separate male and female spas, hammams, steam rooms, and whirlpools.
Are there any recreational facilities at Palace Downtown?
Guests can enjoy a temperature-controlled outdoor swimming pool and a dedicated kids' club.
Is parking available at Palace Downtown?
Private parking is available on-site free of charge without a reservation.
What amenities are provided in the rooms at Palace Downtown?
Rooms include complimentary Wi-Fi, air conditioning, interactive TV systems, and luxury bathrooms.
Can I find business services at Palace Downtown?
The hotel offers meeting rooms and a business center for business travelers.
What are some nearby attractions to Palace Downtown?
Nearby attractions include Burj Khalifa (0.5 km) and the Dubai Fountain (0.5 km).
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