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From141US$ /night
Check-in
11Mar2026Select date
Check-out
12Mar2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Carretera Chetumal Pto Juarez, Playa del Carmen, Mexico, 77710
-
Steps from the beach
Very good
7.3
6.6
/10
4.4
/5

Accommodations

Sandos Caracol Nature Resort offers 955 eco-friendly rooms designed to minimize environmental impact. Guests can select from spacious villas and five family room options, including breathtaking penthouse suites. Special amenities for adults include an adults-only pool, exclusive restaurant, and private beach club.

Water Park

The resort features one of Mexico's largest water parks, complete with 29 thrilling slides catering to all levels of adventure. Amenities include lagoon-style cascades and interactive elements with sun loungers and a refreshment bar. Guests can experience both excitement and relaxation within this expansive aquatic playground.

Dining Options

Sandos Caracol includes a variety of dining establishments that cover multiple cuisines, from Italian buffets to authentic Mexican dishes. Guests can enjoy vegan options, A La Carte experiences, and beach bars for casual dining. Multiple bars ensure guests have easy access to refreshing drinks throughout the resort.

Activities and Entertainment

Daily activities are abundant and cater to various interests, including beach volleyball, yoga sessions, and water sports. Evening entertainment offers excitement with shows such as the Pre-Hispanic Sacred Fire Ceremony. Guests can also explore the nature surrounding the resort through eco-tours and adventure programs.

Nature Experience

The hotel provides an immersive all-Nature Experience, allowing guests to snorkel in clear cenotes and navigate through mangrove forests. Walking paths through the lush jungle showcase diverse ecosystems and wildlife. The resort serves as a nature reserve, promoting the conservation of endemic species.

Highlights

Location: Eco-resort in Playa del Carmen .

Water Park: Features the best water park in Mexico .

Dining: Multiple cuisine options including vegan .

Activities: Daily eco-tours and entertainment shows .

Nature: Resident wildlife and conservation programs .

Must-do experiences

  • Visit the stunning Cenote Azul for a refreshing swim among nature.
  • Savor authentic tacos al pastor at El Fogón for a local favorite.
  • Explore the ancient ruins of Tulum for breathtaking ocean views.
  • Discover hidden crafts at the Playa del Carmen market on 30th Avenue.
  • Enjoy a sunset at the serene Punta Esmeralda beach nearby.
View all

Select your room type

Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Eco Family Suite
2 persons
445 sq. feet 
1 King-size bed
Shower
Balcony
Pool View One Bedroom Suite
2 persons
670 sq. feet 
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
Pool View Superior
2 persons
420 sq. feet 
2 Double beds
Pool view
Shower
Balcony
Pool View Penthouse
2 persons
670 sq. feet 
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
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Facilities

Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) offers amenities for your comfortable stay and unforgettable experiences
Facilities: Very good
7.5/10Review score

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Locker room
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Fire extinguishers

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkelling
  • Canoeing
  • Hiking
  • Tennis court
  • Golf course
  • Billiard tables
  • Table tennis
  • Yoga class
  • Fishing

Services

  • Paid airport shuttle
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar

Business

  • Business centre

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Board games
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Dining Onsite

At Sandos Caracol Nature Resort & Water Park (Adults Only), dining is a celebration of flavors, cultures, and inviting atmospheres. Guests can explore culinary delights from around the world, whether indulging in authentic Italian breakfasts or savoring the rich spices of Mexican cuisine, all set amidst stunning tropical surroundings.

La Laguna

International
Ambiance
A welcoming and vibrant space, perfect for mingling and enjoying meals with friends or loved ones.
Key Offerings
This all-day dining venue serves from morning to evening, featuring a diverse menu that caters to every craving. Freshly prepared dishes and local beverages enhance the experience.
Reservation
no
Open for breakfast, lunch, and dinner from 07:00 - 10:30, 12:30 - 15:30, and 18:30 - 22:30 daily.

La Toscana

Italian
Ambiance
An inviting Italian eatery designed to evoke the warmth of a classic trattoria.
Key Offerings
Guests can enjoy hearty Italian breakfasts and delightful lunches, featuring fine pastas and risottos that transport you straight to Italy.
Reservation
no
Open for breakfast and lunch from 07:00 - 10:30 and 12:30 - 15:30 daily.

Las Mascaras

Mexican
Ambiance
A lively restaurant where the essence of Mexico comes alive in its decor and atmosphere.
Key Offerings
Evenings are filled with flavorful dinners that showcase traditional Mexican dishes, inviting guests to indulge in vibrant culinary traditions.
Reservation
no
Open for dinner; hours vary.

Salvia Snack Bar

Vegetarian
Ambiance
A cozy nook that provides a relaxing break from adventure, perfect for light bites.
Key Offerings
Veggie lovers can enjoy delicious vegetarian dinners featuring fresh, healthy options crafted with care.
Reservation
no
Open for dinner; hours vary.

El Templo

Asian
Ambiance
A serene setting that invites diners to explore the rich tapestry of Asian flavors.
Key Offerings
A dinner menu featuring a harmonious selection of Asian-inspired dishes awaits, though specific hours and meal offerings vary.
Reservation
no
Hours vary.

Fogo de Brazil

Brazilian
Ambiance
An elegant yet comfortable dining environment, reflecting the warmth of Brazilian culture.
Key Offerings
Dinner features a delectable array of Brazilian barbeque dishes, epitomizing the rich flavors of South America.
Reservation
no
Open for dinner; hours vary.

La Riviera

Mediterranean
Ambiance
A breezy, open-air venue capturing the essence of Mediterranean dining experiences.
Key Offerings
Specific meal offerings and operating hours remain unclear, yet Mediterranean dishes promise delightful tastes.
Reservation
no
Hours vary.

Los Lirios

Seafood
Ambiance
An intimate restaurant that provides a tranquil dining atmosphere by the water, ideal for seafood lovers.
Key Offerings
Dinner is an occasion to indulge in the freshest catches of the day, complemented by regional specialties.
Reservation
no
Open for dinner; hours vary.

Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Location

Carretera Chetumal Pto Juarez, Playa del Carmen, Mexico, 77710
Map view
Carretera Chetumal Pto Juarez, Playa del Carmen, Mexico, 77710
Nearby
Beach
Xcalacoco
2100 ft
Golf Course
Grand Coral Golf Riviera Maya
2600 ft
Restaurants
Koh Thai
1.6 mi
Predio El Limonar fraccion 2
Sea Olive
1.8 mi
Xcalaco El Limonar No. 1
Kinoko
1.6 mi
289 Km Carrera Cancun
La Marea
1.8 mi
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6
Coral Grill & Bar by Viceroy
1.8 mi
Playa Xcalacoco Frac 7 In Hotel Viceroy
Coco's Cabanas
1.9 mi
Punta Bete Mexico Xcalacoco
Explore Playa del Carmen
Local Highlights
Top Attractions
Activities
Dining
Entertainment
Punta Bete
20 minutes' drive
Punta Bete features stunning beaches with calm waters, perfect for swimming and relaxing under the sun.
Grand Coral Golf Riviera Maya
Grand Coral Golf Riviera Maya
19 minutes' walk
A beautiful golf course set among nature, offering a serene setting for golf enthusiasts and scenic views.
Playa Publica 88
Playa Publica 88
30 minutes' walk
A popular local beach with vibrant energy, known for its soft sand and several beach clubs to enjoy.
Church of Guadalupe
Church of Guadalupe
35 minutes' walk
Distinctive architecture and sweeping views of Playa del Carmen make this church a place of cultural significance.
Go Natural Explorers
25 minutes' walk
A thrilling eco-adventure company offering snorkeling and water sports along the Riviera Maya.
Punta Venado Bike Park
Punta Venado Bike Park
35 minutes' drive
An exciting park for biking with varied trails suited to different skill levels, perfect for outdoor enthusiasts.
Cenote Misterio Maya
Cenote Misterio Maya
40 minutes' drive
A serene cenote offering swimming and relaxation; a perfect escape into nature's beauty.
Koh Thai
Koh Thai
30 minutes' walk
Authentic Thai cuisine in a casual atmosphere, known for its vibrant flavors and fresh ingredients.
La Marea
La Marea
40 minutes' drive
A stylish beachfront restaurant offering fresh seafood and local dishes with stunning ocean views.
Coral Grill & Bar by Viceroy
Coral Grill & Bar by Viceroy
35 minutes' drive
An intimate setting serving international cuisine, perfect for dinner and sunset views over the water.
Xavage Park by Xcaret
Xavage Park by Xcaret
40 minutes' drive
An adventure park with thrilling attractions, water slides, and activities suitable for all ages.
Martina Beach Club
40 minutes' drive
A lively beach club offering music, drinks, and a vibrant atmosphere perfect for unwinding.
Getting around
City Centre
Playa del Carmen8 min  ·  3.2 mi
Airports
Playa Del Carmen, Quintana Roo (PCM)11 min  ·  4.4 mi
Cozumel International Airport (CZM)61 min  ·  25.0 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in public areas for free.
Breakfast
At the hotel Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) guests are invited to a full breakfast served for free. 
Children & extra beds
There are no cots provided in a room. 
Pets
Pets are not allowed.
Languages
English, Spanish, Italian, Dutch
Year renovated:
2011
Number of rooms:
322
Former name
Sandos Select Club

Reviews and Ratings

Feedback about Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) from previous guests about their experience.
Review score
Based on 1676 verified reviews
6.8/10
Nice
55%
Recommend
Breakfast
3.7/10
Cleanliness
7.9/10
Comfort
7.6/10
Facilities
7.5/10
Free Wi-Fi
6.0/10
Location
8.1/10
Paid Wi-Fi
5.0/10
Staff
7.8/10
Value for money
7.0/10
Pros
Waterpark
Buffet selection
Outdoor taco place
Bartenders everywhere
Cons
Rude staff
Guest reviews
based on 660 reviews
7.3/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
Open reviews
FAQs
About Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only)
What are the check-in and check-out times at Sandos Caracol Nature Resort & Water Park (Adults Only)?
Check-in is at 15:00, and check-out is at 12:00.
How far is Sandos Caracol Nature Resort & Water Park (Adults Only) from Aeropuerto de Playa del Carmen?
The hotel is located 5 km from Aeropuerto de Playa del Carmen.
What dining options are available at Sandos Caracol Nature Resort & Water Park (Adults Only)?
Guests can enjoy meals at 9 restaurants, which include international, Italian, Oriental, Mexican, Brazilian, steakhouse, and Mediterranean cuisines.
Is there a water park at Sandos Caracol Nature Resort & Water Park (Adults Only)?
The hotel features a water park with 29 water slides catering to guests of all ages.
What amenities are included in the rooms at Sandos Caracol Nature Resort & Water Park (Adults Only)?
Rooms are equipped with air conditioning, a flat-screen TV, a minibar, and free Wi-Fi.
Is parking available at Sandos Caracol Nature Resort & Water Park (Adults Only)?
Yes, free private parking is available on-site.
Can guests access a private beach area at Sandos Caracol Nature Resort & Water Park (Adults Only)?
Select guests have access to an exclusive beach area with hammocks, loungers, and bali beds.
What nearby attractions can guests visit from Sandos Caracol Nature Resort & Water Park (Adults Only)?
Nearby attractions include the Church of Guadalupe (3 km away) and Gran Coral Golf Riviera Maya.
Do rooms at Sandos Caracol Nature Resort & Water Park (Adults Only) include a coffee maker?
Yes, rooms are equipped with a coffee maker.

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