"Amazing jungle setting with several cenotes, lush trees and flowers and a hanging bridge."
Thom from Netherlands
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"The water park is an absolute blast-my husband and I really enjoyed the bigger slides and our little kids loved the little and medium slides so much!"
Laura N from United States
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"The resort property was amazing with lots of native wildlife and beautiful plants."
Nokoni from United States
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Nestled 3.5 km from the Cenote Misterio Maya, the 5-star Sandos Caracol Nature Resort & Water Park Playa del Carmen has 5 spa tubs. Featuring 322 rooms with views of the garden, this fantastic hotel is within a 15-minute drive of the Frida Kahlo Museum Playa Del Carmen.
Location
Surrounded by palm trees and a river, the resort is located in the very heart of Playa del Carmen. The Grand Coral Golf Riviera Maya is also situated in proximity to the stylish Sandos Caracol.
The private beach is 1.9 km away.
For those travelling from afar, Aeropuerto de Playa del Carmen airport is 15 minutes' drive away.
Rooms
This accommodation offers rooms with a balcony featuring an air conditioner, along with an iPod dock and a flat-screen TV with satellite channels. They are appointed with a writing desk, and also feature a mini fridge bar, coffee and tea makers. Bathroom amenities include a bidet and a separate toilet, along with comforts such as complimentary toiletries and dressing gowns.
Eat & Drink
Among 16 restaurants onsite, La Laguna is the one serving international dishes. The pool bar has complimentary Wi-Fi, live music, and a pool table for you to enjoy your stay at the Sandos Caracol. There is a restaurant serving Italian food around 10 minutes away by car.
Leisure & Business
Leisure options include a tennis court and a community pool offered for a surcharge. Sandos Caracol Nature Resort & Water Park also includes a fully equipped gym room, an aqua park, a sundeck, and massage therapy. Guests can participate in guided snorkelling trips organised by this Playa del Carmen hotel. A Turkish steam bath, a solarium, and a Jacuzzi are provided to ensure utmost relaxation. Business travellers will have access to a business centre provided on site.
Must-do experiences
Visit the stunning Cenote Azul for a refreshing swim among nature.
Savor authentic tacos al pastor at El Fogón for a local favorite.
Explore the ancient ruins of Tulum for breathtaking ocean views.
Discover hidden crafts at the Playa del Carmen market on 30th Avenue.
Enjoy a sunset at the serene Punta Esmeralda beach nearby.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Pool View One Bedroom Suite
2 persons
62 m²
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
room details
Pool View Superior
2 persons
39 m²
2 Double beds
Pool view
Shower
Balcony
room details
Eco Family Suite
2 persons
41 m²
1 King-size bed
Shower
Balcony
room details
Pool View Penthouse
2 persons
62 m²
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
room details
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Price and Room Availability Calendar
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Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Fire extinguishers
Sports & Fitness
Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Hiking
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class
Fishing
Services
Paid airport shuttle
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Business
Business centre
Children
Cots
Babysitting/Child services
Children's buffet
Board games
Water slides
Children's play area
Kids club
Game room
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Entertainment
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Turkish bath
Jacuzzi
Massage
Pool with view
Shallow end
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
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Dining Onsite
At Sandos Caracol Nature Resort & Water Park (Adults Only), dining is a celebration of flavors, cultures, and inviting atmospheres. Guests can explore culinary delights from around the world, whether indulging in authentic Italian breakfasts or savoring the rich spices of Mexican cuisine, all set amidst stunning tropical surroundings.
La Laguna
International
Ambiance
A welcoming and vibrant space, perfect for mingling and enjoying meals with friends or loved ones.
Key Offerings
This all-day dining venue serves from morning to evening, featuring a diverse menu that caters to every craving. Freshly prepared dishes and local beverages enhance the experience.
Reservation
no
Open for breakfast, lunch, and dinner from 07:00 - 10:30, 12:30 - 15:30, and 18:30 - 22:30 daily.
La Toscana
Italian
Ambiance
An inviting Italian eatery designed to evoke the warmth of a classic trattoria.
Key Offerings
Guests can enjoy hearty Italian breakfasts and delightful lunches, featuring fine pastas and risottos that transport you straight to Italy.
Reservation
no
Open for breakfast and lunch from 07:00 - 10:30 and 12:30 - 15:30 daily.
Las Mascaras
Mexican
Ambiance
A lively restaurant where the essence of Mexico comes alive in its decor and atmosphere.
Key Offerings
Evenings are filled with flavorful dinners that showcase traditional Mexican dishes, inviting guests to indulge in vibrant culinary traditions.
Reservation
no
Open for dinner; hours vary.
Salvia Snack Bar
Vegetarian
Ambiance
A cozy nook that provides a relaxing break from adventure, perfect for light bites.
Key Offerings
Veggie lovers can enjoy delicious vegetarian dinners featuring fresh, healthy options crafted with care.
Reservation
no
Open for dinner; hours vary.
El Templo
Asian
Ambiance
A serene setting that invites diners to explore the rich tapestry of Asian flavors.
Key Offerings
A dinner menu featuring a harmonious selection of Asian-inspired dishes awaits, though specific hours and meal offerings vary.
Reservation
no
Hours vary.
Fogo de Brazil
Brazilian
Ambiance
An elegant yet comfortable dining environment, reflecting the warmth of Brazilian culture.
Key Offerings
Dinner features a delectable array of Brazilian barbeque dishes, epitomizing the rich flavors of South America.
Reservation
no
Open for dinner; hours vary.
La Riviera
Mediterranean
Ambiance
A breezy, open-air venue capturing the essence of Mediterranean dining experiences.
Key Offerings
Specific meal offerings and operating hours remain unclear, yet Mediterranean dishes promise delightful tastes.
Reservation
no
Hours vary.
Los Lirios
Seafood
Ambiance
An intimate restaurant that provides a tranquil dining atmosphere by the water, ideal for seafood lovers.
Key Offerings
Dinner is an occasion to indulge in the freshest catches of the day, complemented by regional specialties.