Pay on our site
up to 10% less
than on Booking.com
Check rooms and rates
From70US$ /night
Check-in
11Mar2026Select date
Check-out
12Mar2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Jl May Jend Sungkono 120, Surabaya, Indonesia, 60256
-
Close to Ciputra World Surabaya Mall
Great
8.9
9.2
/10
4.7
4.5
/5

Amenities

Shangri-La Surabaya offers a wide range of high-quality amenities, including an expansive outdoor pool surrounded by lush gardens. The hotel features a well-equipped fitness center that supports various workout routines. Additionally, the on-site shopping arcade provides guests with a unique retail experience.

Rooms

The hotel houses 368 rooms and suites, showcasing sophisticated designs and modern furnishings. Each room includes complimentary access to the Horizon Club, offering exclusive services and benefits. Guests can enjoy unobstructed views of the city skyline from the spacious terraces.

Location

Conveniently situated in Surabaya, the hotel is just a 30-minute drive from Juanda International Airport. The strategic location places guests near major business districts, convention centers, and cultural attractions. Nearby shopping options include the Tunjungan Plaza, a popular retail destination.

Dining

Shangri-La Surabaya offers multiple dining options, including the renowned Shang Palace, known for its authentic Cantonese cuisine. The hotel's Café Young serves a variety of international dishes in a casual setting. For relaxation, the Lobby Lounge provides a selection of premium teas and pastries.

Wellness

The hotel features a comprehensive spa offering various treatments designed to rejuvenate body and mind. Guests can enjoy relaxing services such as massages and facials in a tranquil setting. The wellness facilities also include a sauna and steam room for added relaxation.

Highlights

Location: Convenient access to Juanda International Airport .

Rooms: 368 luxurious rooms with city skyline views .

Dining: Shang Palace for authentic Cantonese cuisine .

Wellness: Comprehensive spa services and wellness facilities .

Amenities: Expansive outdoor pool and fitness center .

Must-do experiences

  • Visit the historic House of Sampoerna for a glimpse into tobacco art.
  • Taste the famous Rawon soup at the local restaurant 'Rawon Setan'.
  • Explore the vibrant Pasar Atom market for unique local crafts.
  • Discover the colorful Taman Bungkul park, a great spot for picnics.
  • Experience a traditional batik workshop at 'Kedai Batik Suhita'!
View all

Select your room type

Shangri-La Surabaya offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Horizon Deluxe King Room
2 persons
380 sq. feet 
1 King-size bed
Shower
Air conditioning
Deluxe Twin Room
2 persons
380 sq. feet 
2 Single beds
Shower
Air conditioning
Deluxe King Room
2 persons
380 sq. feet 
1 King-size bed
Shower
Air conditioning
Horizon Executive King Room
2 persons
530 sq. feet 
1 King-size bed
Shower
Bathtub
Click button to see more rooms
Show all rooms
Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Facilities

Shangri-La Surabaya offers amenities for your comfortable stay and unforgettable experiences
Facilities: Perfect
9.2/10Review score

General

  • Non-smoking rooms
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Locker room
  • Allergy-free rooms
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Tennis court
  • Golf course

Guest Parking

  • Electric kettle
  • Dryer

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Picnic area/ Tables
  • Packed lunches

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's buffet
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Outdoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle
  • Dryer

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
Show more

Dining Onsite

Shangri-La Surabaya offers a delightful culinary journey through a variety of international cuisines, each venue inviting guests to indulge in unique flavors and warm atmospheres. From all-you-can-eat options to authentic Italian cooking, there's a perfect dining experience for every palate.
Shangri-La Surabaya Restaurant photo The photo shows a glimpse into a warmly lit and elegant dining area, likely part of a restaurant or upscale hotel. The foreground features a slightly open doorway revealing more of the dining space. 

On the left, we see a table draped with a white t
Shangri-La Surabaya Restaurant photo The photo shows a large, elegant dining room, likely in a hotel or upscale restaurant. The room is spacious and well-lit, with a warm, inviting ambiance. 

Numerous round tables are set for diners, each covered with a crisp white tablecloth. The tabl
Shangri-La Surabaya Restaurant photo The photo shows a formal dining room set up for a special event, likely a wedding reception or banquet. The room is elegant and well-decorated, suggesting a sophisticated atmosphere. 

There are several round tables arranged throughout the room, each

Jamoo

International buffet
Ambiance
Family-friendly, modern setting with a welcoming atmosphere.
Key Offerings
Experience a diverse range of dishes in an all-you-can-eat format, ideal for family gatherings and celebrations. Open for breakfast, lunch, and dinner.
Reservation
No
Monday to Thursday: 06:00 - 10:00, Friday to Sunday: 06:00 - 23:00

Sapore Osteria

Authentic Italian cooking
Ambiance
Cozy and inviting interior, reminiscent of home-style Italian dining.
Key Offerings
Enjoy delicious home-cooked Italian dishes complemented by a selection of exquisite wines and refreshing Italian beverages like Negroni and homemade Limoncello.
Reservation
Recommended
Hours vary.

Shang Palace

Classic provincial Chinese cuisine
Ambiance
Elegant dining space perfect for intimate meals and celebrations.
Key Offerings
Savor Shang Palace's renowned signature dishes, widely regarded as some of the finest Chinese fare in the city, served at both lunch and dinner.
Reservation
Recommended
Lunch and dinner; hours vary.

Lobby Lounge

Café and snack bar
Ambiance
Social hub with a relaxed and comfortable vibe, ideal for mingling or unwinding.
Key Offerings
An impressive selection of teas, coffees, and light snacks creates the perfect spot for casual gatherings and afternoon breaks.
Reservation
No
Hours vary.

Shangri-La Surabaya Location

Jl May Jend Sungkono 120, Surabaya, Indonesia, 60256
Map view
Jl May Jend Sungkono 120, Surabaya, Indonesia, 60256
Nearby
Mall
Ciputra World Surabaya Mall
1500 ft
Restaurants
Jamoo
100 ft
Jl. Mayjen Sungkono no. 120 Level 1
Sapore Osteria
100 ft
Jl. Mayjen Sungkono no. 120 Shangri-la hotel
Shang Palace
1900 ft
Jl. Mayjen Sungkono no. 120 Shangri-La Hotel Surabaya
Citilites Skyclub and Bistro
2600 ft
Jl. Mayjen Sungkono No. 101-103 Java Paragon Hotel & Residences
The Cakery
2000 ft
Jl. Mayjen Sungkono no. 101-103 Java Paragon Hotel & Residences
Nini's Seafood
1400 ft
JL Mayjend Sungkono 178-180
Kedai Si Mbok
2200 ft
Jln. Mayjen Sungkono 89 Ciputra World
The Avenue Lounge Bar
2600 ft
Mayjend Sungkono 101 - 103 Java Paragon Hotel & Residences
Bakerzin
2200 ft
Jln. Mayjen Sungkono no. 87-89 Ciputra World Mall Level 3
Explore Surabaya
Explore Surabaya
Top Attractions
Activities
Dining
Entertainment
Ciputra World Surabaya Mall
Ciputra World Surabaya Mall
9 minutes walking
A premier mall featuring upscale shops, dining, and entertainment options, perfect for shopping enthusiasts and families.
Taman Bungkul
30 minutes walking
A popular park known for its vast green spaces, jogging paths, and regular community events, ideal for relaxation.
Surabaya Town Square
Surabaya Town Square
25 minutes walking
A vibrant hub for shopping, dining, and entertainment with an open-air atmosphere, hosting various cultural events regularly.
Sura and Baya statue
30 minutes walking
Iconic statues symbolizing Surabaya's history, providing a great photo opportunity and insight into local culture.
Cycling at Mayangkara Park
10 minutes drive
Biking through scenic paths in this lush park offers a breath of fresh air, equipment rentals available on-site.
Spa and Wellness at Jamoo
1 minute walking
A serene spa experience with a variety of treatments to relax and rejuvenate, perfect for unwinding after a busy day.
Visit Surabaya Zoo
5 minutes drive
Experience wildlife up close with exotic animals in a family-friendly environment, featuring educational programs.
Night Market Experience
10 minutes drive
A bustling market offering a variety of street food and local crafts, great for food lovers and souvenir shopping.
Shang Palace
Shang Palace
7 minutes walking
A refined Chinese dining experience with signature dim sum and fine Cantonese dishes, reservations recommended.
Jamoo
Jamoo
1 minute walking
Offers a diverse buffet highlighting local Indonesian cuisine, ideal for families with varied tastes.
Citilites Skyclub and Bistro
Citilites Skyclub and Bistro
10 minutes walking
Offers stunning rooftop views alongside international cuisine, perfect for a romantic dinner.
The Cakery
The Cakery
7 minutes walking
Known for artisanal cakes and pastries, great for a casual coffee or dessert break.
GBI Pakis
9 minutes walking
A leading venue for local events and performances, often featuring community and cultural shows for all ages.
XXI Garden Cafe
10 minutes walking
An ideal spot for movie lovers with multiple screenings, combined with a casual dining atmosphere.
Carnival Park Suroboyo
Carnival Park Suroboyo
15 minutes drive
An amusement park perfect for families with rides, games, and a lively atmosphere, popular with children.
Live Jazz Nights at Local Bars
10 minutes drive
Enjoy vibrant live jazz performances at various bars around Surabaya, creating a cozy nightlife experience.
Getting around
City Centre
Surabaya6 min  ·  2.5 mi
Airports
Juanda International Airport (SUB)30 min  ·  12.2 mi
Abdul Rachman Saleh Airport (MLG)126 min  ·  52.2 mi
Train
Pasar Turi Train Station Surabaya8 min  ·  3.0 mi
Gubeng Train Station8 min  ·  3.0 mi
Interested in Exclusive Early Booking Rates?
Take advantage of special rates!
Check Rates
Property information and rules
Check-in
from 14:00-23:00
Check-out
from 06:00-12:00
Guest Parking
Public parking is possible on site for free.
Internet
Wireless internet is available in for free.
Breakfast
You can start your day with a full breakfast, which costs IDR 116162 per person per day. 
Children & extra beds
There are no extra beds provided in a room.  There are no cots provided in a room. 
Pets
Pets are not allowed.
Year renovated:
2012
Number of floors:
17
Number of rooms:
357

Reviews and Ratings

Feedback about Shangri-La Surabaya from previous guests about their experience.
Review score
Based on 155 verified reviews
8.9/10
Great
90%
Recommend
Breakfast
8.8/10
Cleanliness
9.3/10
Comfort
9.3/10
Facilities
9.2/10
Free Wi-Fi
8.4/10
Location
8.8/10
Paid Wi-Fi
7.5/10
Staff
9.4/10
Value for money
8.7/10
Pros
Attentive staff
Excellent service
Comfortable rooms
Fast check-in
Cons
Expensive breakfast
Guest reviews
based on 346 reviews
8.9/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
Open reviews
FAQs
About Shangri-La Surabaya
What is the distance from Shangri-La Surabaya to Juanda International Airport?
The hotel is 20 km from Juanda International Airport, which is approximately a 20-minute drive.
What are the main amenities available at Shangri-La Surabaya?
Key amenities include a free-form outdoor pool, spa and wellness center, fitness center, and on-site dining options.
Are there any nearby attractions to Shangri-La Surabaya?
Nearby attractions include Ciputra World Surabaya (0.5 km), Pakuwon Mall (1 km), and the House of Sampoerna (4 km).
What dining options are available on-site at Shangri-La Surabaya?
The hotel features several dining options, including Shang Palace for Chinese cuisine and Sapore for Italian dishes.
Does Shangri-La Surabaya provide free internet access?
Yes, free Wi-Fi and free wired internet are provided throughout the property.
What are the check-in and check-out times at Shangri-La Surabaya?
Check-in is at 14:00 and check-out is by 12:00.
What facilities does the spa at Shangri-La Surabaya offer?
The spa offers a range of wellness treatments, a sauna, hot tub, and specialized spa packages.
What room amenities are provided in accommodations at Shangri-La Surabaya?
Rooms include air conditioning, flat-screen TVs, a mini fridge, coffee/tea making facilities, and en suite bathrooms with toiletries.
Is airport transportation available from Shangri-La Surabaya?
Airport transfers are available for an additional fee.
Is Shangri-La Surabaya accessible for individuals with limited mobility?
The hotel provides accessible features, including wheelchair-accessible rooms.

Next best alternative

Consider them for your next trip.
Check-in
11Mar2026Select date
Check-out
12Mar2026Select date
Rooms and Guests2 Guests, 1 Room