What is the check-in and check-out policy at The Westin Resort & Spa Cancun?
Check-in is at 16:00 and check-out is at 10:00.
The Westin Cancun Resort & Spa, Cancun
Key details
About the Hotel
Boulevard Kukulcan Km 20, Cancun, 77500,
- Close to the beach
Great
8.2
8.3
4.2
Location
Location
The Westin Resort & Spa, Cancun sits between the Caribbean Sea and a
Wellness
The
Dining
Dining options include
Rooms
All guest rooms and suites come with
Leisure
Guests can enjoy access to several sparkling pools, including a
Highlights
Location: Beachfront between the Caribbean Sea and a tranquil lagoon
Wellness: The Heavenly Spa with Mayan steam bath
Dining: Sea & Stones Restaurant and Arena Sports Bar
Rooms: All accommodations include Westin Heavenly® Beds
Must-do experiences
- Visit the local Mercado 23 for vibrant crafts and fresh produce.
- Try the Tacos al Pastor at El Fogón for an unforgettable meal.
- Take a day trip to Isla Mujeres for stunning beaches and snorkeling.
- Explore the Mayan ruins at El Rey, a hidden gem nearby.
- Experience a traditional Mexican night at Xoximilco, complete with music.
Select your room type
The Westin Cancun Resort & Spa offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- One-Bedroom King Suite2 persons1 King-size bedOcean viewroom details
- Two-Bedroom Suite4 persons2 Double bedsLagoon viewroom details
- Junior One-Bedroom King Suite2 persons1 King-size bedLagoon viewroom details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
The Westin Cancun Resort & Spa offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Barber shop
Sports & Fitness
- Fitness centre
- Diving
- Snorkelling
- Tennis court
- Golf course
- Table tennis
Guest Parking
- Private parking is possible on site for free.
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
Dining
- All inclusive
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
Children
- Babysitting/Child services
- Children's menu
- Kids club
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Sun loungers
- Sun terrace
- Spa & wellness centre
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Facial
- Beauty treatment
- Back massage
- Pool with view
Room features
- Air conditioning
- Terrace
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
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Dining Onsite
The Westin Resort & Spa Cancun showcases an array of dining experiences that reflect both local and international flavors. Whether indulging in fresh seafood or classic comfort foods, guests will find inviting settings that enhance every meal with stunning views and genuine hospitality.
Palmar Market
International
Ambiance
Bright and casual setting perfect for families, with both indoor and outdoor seating options.
Key Offerings
Enjoy a delightful buffet featuring a wide selection of international dishes for breakfast and dinner, designed to please every palate.
Reservation
No
Open for breakfast from 6:30 AM to 11:30 AM and dinner from 6:00 PM to 11:00 PM daily.
Sea and Stones Restaurant
Seafood, Grill/BBQ
Ambiance
An intimate venue perfect for romantic dinners, offering breathtaking views that complement the dining experience.
Key Offerings
Feast on expertly grilled seafood and succulent cuts of Angus Beef(R) steak, prepared with a touch of local flair.
Reservation
Yes
Open for dinner from 6:00 PM to 11:00 PM from Tuesday to Sunday.
Arena Sports Bar
International, with vegetarian and gluten-free options
Ambiance
A lively sports bar atmosphere with large TVs and views of the lagoon and ocean, designed for fans of all kinds.
Key Offerings
Choose from over 40 dishes, including craft pizzas and hearty pub favorites, making it the perfect spot to unwind while catching a game.
Reservation
No
Open daily from 11:00 AM to 11:00 PM.
Sabor Casual Kitchen
International
Ambiance
An inviting space ideal for both casual breakfast gatherings and intimate dinner meals, radiant with tropical touches.
Key Offerings
Relish in breakfast delights and dinner offerings that cater to diverse tastes, enhancing each moment with warm service.
Reservation
No
Open for breakfast from 6:30 AM to 11:30 AM and dinner from 6:00 PM to 11:00 PM daily.
Location
Boulevard Kukulcan Km 20, Cancun, 77500,
Map view
City landmarks
Beach
Playa Delfines
1.5 mi
Landmark
El Rey Archaeological Zone
1.5 mi
Landmark
Museo Subacuatico de Arte
4700 ft
Spa Centre
NIZUC Resort & Spa
4800 ft
Landmark
EL REY ruins
1.5 mi
Museum
Mayan Museum of Cancun
2.5 mi
Theme Park
Ventura Park Cancun
2.3 mi
Landmark
View Point
1.5 mi
Landmark
Cancun sign
1.6 mi
Landmark
Mirador playa delfines
1.6 mi
Landmark
Iberostar Cancun Golf Course
1.7 mi
Golf Course
Golf Club
1.7 mi
Landmark
Golf with a view
1.7 mi
Landmark
San Miguelito
2.3 mi
Landmark
San Miguelito Archeological Site
2.2 mi
Amusement Park
Wet 'n Wild
2.3 mi
Museum
Parque Maya Cancun
2.4 mi
Landmark
Escuela de Vela Puerto Cancun
2.4 mi
Landmark
Querida del Mar - Cancun Fishing Charter
2.4 mi
Landmark
BLU Cancun
2.4 mi
Landmark
Cancun Golf Pro
2.4 mi
Landmark
HRoof
2.4 mi
Landmark
La Rana Cancun
2.4 mi
Landmark
Toji Bar
2.4 mi
Museum
MUSA Underwater Museum
2.5 mi
Landmark
Aquafun Marina
2.5 mi
Landmark
Albatros Catamarans
2.5 mi
Event hall
Oasis Arena
2.8 mi
Nearby
Beach
600 ft
Beach
Royal Beach Club
600 ft
Restaurants
Cafeteria Tech Garage
700 ft
Carretera Cancun Aeropuerto Km
Las Pescadillas
700 ft
Carretera Punta Nizuc - Cancun 210 Zona Hotelera
Arrecifes
100 ft
Blvd. Kukulcan Km. 20
Navios
2100 ft
Km. 19.5 Blvd. Kukulcan
Km 19. 5 Restaurant & Bar Cancun
2800 ft
Blvd. Kukulkan Km 19. 5 Zona Hotelera
Cancun Plaza Condo's
3000 ft
Lt65 Blvd. Kukulcan
Ramona
3900 ft
Blvd Kukulcan Km 21 NIZUC Resort and Spa
Explore Cancun
Local Highlights
Museo Subacuatico de Arte
18 minutes walking
Underwater art museum showcasing sculptures. Unique snorkeling and diving experience.
El Rey Archaeological Zone
25 minutes walking
Ancient Mayan ruins featuring temples and iguanas. Free admission gives access to historical treasures.
Playa Delfines
25 minutes walking
Pristine beach known for stunning views. The Cancun sign is perfect for photos.
Snorkeling at MUSA
18 minutes driving
Exciting snorkeling in the Underwater Museum. Rental gear available for a thrilling aquatic adventure.
Beach Yoga
2 minutes walking
Relaxing beach yoga sessions offered a short walk away. Ideal for rejuvenation and tranquility.
Arrecifes
1 minute walking
Casual seaside restaurant known for fresh seafood and local flavors. Perfect for a quick bite.
Km 19.5 Restaurant & Bar Cancun
11 minutes walking
Charming restaurant with international cuisine. Great for families and offers vegetarian options.
Oasis Arena
10 minutes driving
Vibrant venue hosting concerts and shows. Engaging all-ages entertainment in a lively setting.
Backstage Theatre
15 minutes driving
Local theatre featuring plays and performances. A great option for arts enthusiasts.
Getting around
Interested in Exclusive Early Booking Rates?
Take advantage of special rates!
Property information and rules
Check-in
from 16:00-23:59
Check-out
until 10 am
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of floors:
6
Number of rooms:
391
Former name
Westin Resort & Spa Cancun
Reviews and Ratings
Feedback about The Westin Cancun Resort & Spa from previous guests about their experience.
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Pros
Ocean view
Friendly staff
Good food
Convenient location
Cons
Poor service
Chlorine smell
Dated rooms
Guest reviewsbased on 4 reviews
Grayson from United States
Family with children
King Room Ocean View
5 nights in November 2025
|
Reviewed: January 17, 2026
9.3/10
Awesome stay!
prompt service multiple pools convenient location beach conditions
The team was very attentive, offering prompt service. Multiple pools are available, so there is always a place to swim. The hotel location is convenient, near the airport. I would stay again. I found the location very convenient. The south end of the hotel zone offered better beach conditions.
I felt the hotel needs some attention. It looks a little old.
Facilities
9/10
There are six pools available. Each offers ample space. The facility was very clean. It was well maintained. The gym has a range of equipment. The hotel has a beautiful beach and swimming area.
Rooms
9/10
I had a king room with an ocean view, and the views were amazing!!! The rooms are big and comfortable. Clean towels are provided daily, along with incidentals. The bed was very comfortable too.
Service
10/10
The staff is very helpful and knowledgeable. They offer support. Workers were awesome . There are opportunities to attend cooking classes. The team was very friendly.
0 Helpful
|
Aaron from United States
Couple
King Room Ocean View
3 nights in November 2025
|
Reviewed: December 12, 2025
9/10
rainfall shower ocean view consistent service
the king room ocean view had two separate sinks and a rainfall shower i found this quite practical. i also appreciated that the gym had three treadmills and two stationary bikes it met my needs well. poolside service was present and consistent throughout the day i never had to look far for assistance.
the elevators sometimes had a slight delay during peak hours.
0 Helpful
Alex from United Kingdom
Single
King Room Lagoon View
4 nights in November 2025
|
Reviewed: December 11, 2025
5/10
stuck latch incompetent maintenance
the room was super clean.
the latch got stuck even though he didn't lock the door. i called down and they sent maintenance who didn't know what to do? eventually my husband got the door knob off with a screwdriver, still frustrating though.
0 Helpful
Mia from Germany
Family with children
King Room Ocean View
4 nights in August 2026
|
Reviewed: October 24, 2025
9.0/10
Wonderful Stay
friendly staff pool games
The staff was very friendly and helpful . Victoria was patient assisting my kids with bracelet making, a lovely experience for them. It was my daughter's 12th birthday and the staff sang happy birthday during the pool games, I am very thankful (it was fun!).
I encountered an issue related to noise during my time here. The room insulation was poor. I could clearly hear sounds such as loud bangs and furniture being moved at all hours, it was bothersome (even after changing rooms once).
Location
9/10
The location is conveniently near a bus stop with frequent service. This allowed for easy access to various parts of the area. Airport access via Uber is also a very short trip.
Rooms
9/10
The rooms were always clean, a detail I value greatly. My ocean-facing room provided a beautiful view that was nice. I appreciated the comfortable beds and good lighting in my room.
Dining
9/10
The hotel Starbucks provided great coffee every morning. The food at the restaurants was also very good, especially the octopus at the ocean side restaurant. The breakfast had many options.
Facilities
9/10
The resort has a nice beach that is constantly cleaned, something I appreciated. The pool area is very enjoyable with a great pool bar staff. The pool activities team was energetic.
0 Helpful
|
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FAQs
About The Westin Cancun Resort & Spa
How far is The Westin Resort & Spa Cancun from Cancun Airport?
The resort is approximately 20 km from Cancun Airport, which takes about 20 minutes by car.
What are the dining options available at The Westin Resort & Spa Cancun?
The hotel features several on-site dining options including Palmar Market for international cuisine and Sea & Stones for seafood with ocean views.
Is there a spa available at The Westin Resort & Spa Cancun?
There is an on-site Heavenly Spa offering a range of beauty treatments in a tranquil setting.
What recreational activities can guests enjoy at The Westin Resort & Spa Cancun?
Guests can participate in activities such as snorkeling, tennis, golf, and enjoy access to multiple outdoor pools.
What amenities are provided in the guest rooms at The Westin Resort & Spa Cancun?
Guest rooms include free Wi-Fi, air conditioning, a minibar, and a flat-screen TV.
How far is The Westin Resort & Spa Cancun from nearby attractions like El Rey Mayan ruins?
The El Rey Mayan ruins are located approximately 4 km from the hotel.
What family amenities can be found at The Westin Resort & Spa Cancun?
The hotel features a Kids' Club offering activities and children's menus.
Does The Westin Resort & Spa Cancun have direct access to the beach?
Yes, the hotel offers private beach access with sun loungers available.
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